Angie (zephyrsemblance) wrote in groomers,
Angie
zephyrsemblance
groomers

Matted Dogs

The first time I ever groomed this poodle was last November. She was pretty matted, but after following a 10 Step Demat process, I was able to give her a cute lamb trim. Sadly, I don't have photos of that. Being a first time customer, they were educated on proper grooming and brushing and encouraged to prebook their next appointment.

They didn't listen to any of my advice. Not that this hasn't happened before, but yesterday they finally returned to the salon (about 10 months later!!!). I doubt they brushed her even once. I almost referred them to a vet instead because I was horrified, but I agreed to try (for the dog's sake). Although we do get matted pets in every couple of days, I have never seen one this bad.

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I don't know how easy it is to tell from these first photos, but her coat felt rock hard. The matting was pulling so hard in some places that she had bruising on her skin underneath.

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And finally feeling all better after her shave and aloe bath.

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Of course though, her owner sent someone else to pick up the dog. He seemed shocked about the price (I even charged them about $15 less than I should have in the first place) and the condition of the dog. It seemed like he would pass the information to the owner, but who knows when we'll see this little girl again.

What do you do to try and get those difficult 1-2 times a year customers to come in on a more regular basis? I really want to get through to this lady.
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  • 4 comments
Whoof, that's pretty bad. :/ Worst I've ever seen was a Samoyed that was so matted, it took three hours to do the preliminary shave-down and the poor thing was crying against my shoulder because it hurt him so much.

Sometimes, we save a bit of the matted fur and show it to the owners afterwards. Once in a while, that will get through to them. Most often though, if an owner lets their dog get into this condition in the first place, they just don't give much of a damn about what you have to say about matting/bruising/hematoma.

These people do care about price, though! Charge 'em out the ass next time. Its your time, and your effort going into the dog. Either they'll smarten up and come in more often (I *have* seen this happen more often than you'd expect), or they'll go elsewhere. No big loss, since we're talking about a once-a-year groom, and maybe another groomer *will* get the point across to them, so the dog won't suffer anymore.
You could try offering a free bath and tidy at 6 weeks after the strip so they can see the dog with hair all clean and fluffed. Coupon must be redeemed by date 6 weeks from the strip appointment to be valid.
i've had worse to where the dogs face was totally covered over in a giant matt. poor people got the dog from a friend who claimed they couldn't take care of it. i got everything done except the nose and eyes, they had to go to the vet. a year old dog never groom went spastic! i couldn't risk poking an eye.
sadly when i worked at one of the P's, the dog in this photo was a pretty common thing. and of course no one would ever show for their pre-booked apts. it was quite upsetting you just get so frustrated with the people.
and like you i always give it a try! if you refuse they''ll go to another groom before the vet recommendation anyways since a lot of times its more costly at the vet. and sometimes they'll wait even inbetween leaving you to finding another groom.
i've even marked down prices if they came back by a set date and everything. some people just shouldn't have dogs. :/